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Terms of Service

Terms and Conditions of Use

Welcome to the (hereinafter referred to as “this Website”). This website is operated by Loveral Company Limited and its affiliated companies (“Loveral”). Please read the following Terms & Conditions of this Website (“Terms & Conditions”) carefully. Your use of this Website implies your acceptance of these Terms & Conditions. If you are unwilling to be bound by these Terms & Conditions, please do not use this Website. When you complete and submit any form on this Website, it indicates that you have read and understood Terms and Conditions of Online Ordering and agreed to be bound by them.


Loveral reserves the right to change or modify the contents of this Website at any time and has the right to unilaterally change these Terms & Conditions without prior notice. You should regularly visit this Website to find out whether these Terms & Conditions that are binding upon you have been revised, as your continued use of this Website indicates your acceptance of any change to these Terms & Conditions. “You”, “your”, and “users” refer to any person and/or entity that accesses this Website for any reason.


General Terms

Loveral strives to ensure that the goods introduced on this website represent the latest relevant information and prices, as well as inventory supply, and reserves the right to change the prices of goods without prior notice. All orders are confirmed and processed according to the availability of the relevant goods. If we are unable to supply any of the items on your order, we will notify you by phone or email prior to your requested pick-up date.

All users must reached 18 years of age. Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods.


Payment Method

  • All items are valued in Hong Kong dollars.
  • All product prices are as shown on the day of order.
  • Customers are required to pay in full terms with his/her credit cards. Credit cards including VISA and Mastercard credit cards are accepted at Loveral.
  • Loveral will accept online ordering of goods according to the availability of stock, and the final decision of the company is at the sole discretion of the company. Customers will receive the final purchase receipt for record at the time of payment.
  • Loveral reserves the right to impose restrictions on any sale, including the right to refuse the sale of the Goods to persons who resell the Goods.
  • Loveral reserves the right to change the payment method for online shopping at any time without prior notice.


Damaged Goods and Returns

Please inspect all items carefully upon collection. If the items are damaged, incorrect, incomplete or different from your order, please report and request a replacement immediately. Once the item(s) have left the store, no refunds or exchanges will be accepted.


To protect the interests of our customers, the company does not recommend purchasing the company’s products from any unofficial channels, and the company also reserves the right to refuse replacements for goods purchased or obtained from unofficial channels.


Order Confirmation

Customers cannot make any changes, cancellations and refunds after confirming the order and paying. When an order is successfully placed, the company will send a confirmation email to the customer’s provided email address, clearly stating the type and quantity of the ordered product(s), address of pickup location and time. The company is not responsible for delays or unsuccessful deliveries of emails due to incorrect email addresses provided by the customer, or other factors beyond the control of the company, such as issues with the communication network or email service providers, etc.